Work at CCDH

The Center for Countering Digital Hate is a growing organization with offices in Washington DC and London. What makes us different is that we use cutting-edge research to counter the spread of digital hate and misinformation that has real, offline consequences.

Our teams work collaboratively and creatively across a range of different topic areas, from the anti-vaxx movement to virtual reality. We value integrity, tenacity and people who want to make a social impact with their work. To promote this ethos, we invest in our staff:

• Flexible working, with the option to work from our office in London
• Individual staff training budgets to improve their skills
• Lots of opportunities for career development and learning

We want to hear from applicants from all backgrounds, and especially welcome applications from people of color, the LGBTQIA+ community, women, and people with disabilities. We’re committed to a belief that the more our work is created by people from a variety of backgrounds, and with a range of life experiences, the better it will be.

We are currently hiring for the following roles – you can use the button below to apply:​

There are currently two vacancies:

1. HR Manager
2. Campaigns and Communications Coordinator

HR Manager

Job Title: Human Resources Manager
Salary : Negotiable, Benefits included, part-time applications welcomed.
Reports To: Chief of Staff
Location: Remote, London, UK
Education: BA/BS in Human Resources, Management, Nonprofit management, or related field.

Role Description:

The Center for Countering Digital Hate is seeking an ambitious early-mid career Human Resources professional to lead employee relations; hiring and retention; diversity, equity and inclusion measures; and building an effective, welcoming and inclusive culture at CCDH.

CCDH is a growing organization with international reach. This individual should have the ability to identify and define best organizational practices, methods, and source positive development ideas from our top-tier UK and US boards members, employees, and partners, implementing best practices in a live setting. This role suits a confident, assertive and energetic self-starter with strong interpersonal skills that can manage up and provide guidance to the Leadership Team and others on HR issues and organizational best practices.

The interview process will include tasks such as CV assessment, discussion of how to practically implement a 360 degree feedback system in a growing organization, and implementing DEI frameworks across both interpersonal relations within the organization and in our research processes.

Key Responsibilities:

• Facilitate hiring, including recruiting, writing role descriptions, and working with hiring managers on selection of candidates according to operational projections and objectives.
• Lead on designing a comprehensive employee onboarding, development, and training package.
• Generate internal documents including but not limited to offer letters,
• Maintain policies and procedures for hiring, training, compensation, benefits, and personnel information.
• Communicate human resources initiatives, company changes and deadlines to staff.
• Approve and evaluate PTO and out of office requests.

• Ensure policies for employee safety and wellness are in place, evaluate uptake of initiatives for wellbeing, and proactively find solutions for improving employee relations and welfare.
• Prioritize diversity and inclusion efforts, organize training for management and staff on DEI initiatives.
• Collaborating with contractors and consultants, filing agreements and financials with external partners and vendors, and liaising with the CEO office suite in compliance for the US entity of CCDH.
• Involvement and coordination of the disciplinary process for employees.
• Institute a progressive framework for feeding back staff sentiment to Leadership Team and ensuring there is 360 degree visibility of effectiveness
• Create a comprehensive internal career growth plan for staff to gauge growth and development opportunities within the organization
• Ensure lived experience is recognized and valued in all CCDH work.
• Work with the Chief of Staff to help design systems and processes that allow the COS to feed back ideas on priorities, tactics and strategies from all points in the organization to the Leadership Team and that all staff feel connected to organizational goals and priorities.
• Gather learnings on HR and training initiatives, building programmes and future opportunities for learning for leadership and junior staff.

Preferred Qualifications:

• At least 3+ years of experience in human resources, compliance, people operations or office management.
• Preferred previous experience in an administrative, nonprofit, NGO, campaign or government entity.
• Strong interpersonal skills; ability to practice discretion and build consensus among colleagues.
• Understanding of current DEI initiatives; proven commitment to creating a safe and inclusive workspace.
• Demonstrated ability in designing HR and DEI policies in organizations.
• Experience and proficiency in project management, people leadership, and aligning company objectives with HR initiatives.
• Excellent organizational skills with an ability to adhere to tight deadlines, strong leadership skills, swift and accurate decision-making, and problem-solving skills
• Demonstrated ability to meaningfully engage with and message issues related to CCDH’s core values and issue-areas, including tech accountability, antisemitism, reproductive rights, identity-based hate, and countering misinformation, among others.

CCDH is an Equal Opportunity Employer and prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

Campaigns and Communications Coordinator

Job Title: Campaigns and Communications Coordinator
Salary Range: Starting £25,000 – £28,000/annually
Reports to: Digital Communications Manager
Location: London (hybrid)

Role Description: The Campaigns and Communications  Coordinator will work within the Campaigns and Communications department supporting the work of the team. 

This Role will support functions across Digital, Press and Campaigns more generally. 

Reporting to the Digital Communications Manager, your time will primarily focus on supporting the Center’s digital communications and campaigns across social media, email, and digital mobilization. You will also provide support to the Press team and wider campaign functions as needed. 

At CCDH we believe in career progression, so we will be providing on-the-job training either within the team or with the generous personal training budget of £2,500 a year.

We are looking for a creative, digitally savvy person who can help bring our campaigns and communications to life and make them accessible to everyone. University education is not required.

Key Responsibilities:

• Work with the Digital Communications Manager to implement our multi-channel year-round digital communications growth strategy. 
• Supporting the creation and management of communications, including social media, website and email.
• Work with the Digital Communications Manager to plan a proactive schedule of content across our channels. 
• Supporting the production and management of digital campaigns.
• Liaising with our researchers over how best to digitally present CCDH’s work.
• Work with the Digital Communications Manager and Campaigns Manager to build user journeys to mobilize supporters.
• Scheduling content across our digital channels.
• Using our CRM and CMS to publish content and build pages to drive engagement and action, and inform the public.
• Work with the wider team to monitor the news and social media for opportunities to promote our work. 
• Support the Digital Communications Manager with monthly digital performance reports.
• Work with the press team and Campaigns Manager to help track and record success and impact.
• Working with colleagues working on Stakeholder campaigns to drive impact within coalitions.
• Helping to run and manage the public email inboxes, responding to general requests and supporters.
• Working with colleagues to plan and execute CCDH’s campaigns.
• Occasionally supporting the press team on busy days by coordinating incoming requests.
• Undertake any other duties as required by the organization’s management.
• Continually develop your skills and knowledge to support the organization.

Preferred Qualifications/Skills/Abilities

• Good oral and written communication skills, with attention to detail.
• A creative communicator who can help make our issues accessible and memorable to the public.
• Experience working with social media platforms.
• Experience with Social Media Management tools such as Sprout Social or similar.
• Experience with monitoring, analyzing and reporting on social media performance.
• Experience with platforms such as WordPress (or similar CMS) and/or Engaging Networks (or similar CRM).
• Experience using Adobe Creative Suite or other tools like Canva to produce multimedia content such as social media graphics or small clips of video content.
• Experience with paid social media advertising.
• Knowledge of digital fundraising.
• Strong attention to detail and self-motivated.
• Excellent organizational skills with an ability to adhere to tight deadlines and problem-solve.
• A can-do attitude – we often work to breaking news or events and have to move quickly to hit changing deadlines. 
• A self-starter who can work effectively in teams and has drive and enthusiasm.

CCDH is an Equal Opportunity Employer and prohibits discrimination and harassment. CCDH is an equal opportunity employer open to all applicants regardless of race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.