Work at CCDH

The Center for Countering Digital Hate is a growing organization with offices in Washington DC and London. What makes us different is that we use cutting-edge research to counter the spread of digital hate and misinformation that has real, offline consequences. Our work is acclaimed by policymakers and civil society globally. We are setting the agenda for what is going wrong and how to fix digital spaces.

Our teams work collaboratively and creatively across a range of different topic areas, from the anti-vaxx movement to virtual reality.

We value integrity, tenacity and people who want to make a social impact with their work. To promote this ethos, we invest in our staff:

• Flexible working, with the option to work from our office in London – or Washington DC if the role is US-based
• Individual staff training budgets to improve their skills
• Lots of opportunities for career development and learning

We want to hear from applicants from all backgrounds, and especially welcome applications from people of color, the LGBTQIA+ community, women, and people with disabilities. We’re committed to a belief that the more our work is created by people from a variety of backgrounds, and with a range of life experiences, the better it will be.

There are five open vacancies

1. Director of Creative Industry Engagement
2. Head of Communications
3. HR Coordinator

Director of Creative Industry Engagement 

The Center for Countering Digital Hate (CCDH) is an international, not-for-profit research and advocacy organization that seeks to disrupt the architecture of online hate and misinformation. CCDH has been at the forefront of unmasking how online platforms and search engines drive radicalization, online harm, and pollute the information ecosystem. We are agile, influential and have a global impact – with offices in London and Washington D.C. and connections globally. 

CCDH is a leading voice on online harms and advocating for online safety initiatives across the globe. We set the agenda for understanding what is wrong in digital spaces and how to fix them. We work across a range of different areas, from the anti-vaccination movement to climate change and artificial intelligence. Policymakers, regulators, and elected officials are a key audience for us as we advance solutions, and in the EU, ensure regulation is enforced.  

CCDH wants to increase our capacity to contribute across sectors impacted by our work and expand our ability to work with groups impacted by online harms. We’re looking for someone with the appetite to work with partners to generate the pressure necessary for change. The successful candidate will be supported to develop their own skills and expertise. They will join a team that invests in its employees. We know our work will be at its best if it is created by people with a range of backgrounds and experiences. We are keen to interview people who will add diversity of experience to our team. 

CCDH has grown rapidly since it was founded. Today, CCDH has more than 30 staff, a growing public profile, and a credible path to completing our mission to create permanent change to social media business model incentives and disincentives. Finishing the job means driving transparency and accountability reform in the United States, as well as harnessing the immense power of American brand advertisers to assert that platforms should be mindful of their extraordinary power as the primary means by which we share information, transact business, and create and maintain relationships. 

About the role

As Director of Creative Industry Engagement, you will be responsible for developing, leading, and executing CCDH’s emerging work in the entertainment industry, working to strategically build relationships with celebrities, artists, cultural influencers, storytellers, and others in the entertainment industry. Your work will enhance the organization’s presence in Hollywood and the broader creative industries, engaging key stakeholders and messengers to increase awareness of the organization’s priority issues and campaigns. This role will include both strategy and execution, leveraging existing cultural and celebrity partners, and expanding the roster of engaged talent with ongoing touchpoints and cultivation. 

Job Responsibilities

• Develop and implement a creative community engagement strategy in partnership with  CCDH leadership and identify opportunities for the entertainment industry and creative community to enhance and accelerate organizational priorities. 
• Oversee the organization’s entertainment industry and creative community relationships, including conducting proactive outreach to potential partners, taking meetings with talent teams, agency contacts, writers, executives, organizing relevant convenings, and executing all follow-up. 
• Manage day-to-day operations and communications with entertainment industry and creative community stakeholders, including managing all incoming requests and communications with prospective and confirmed partners.  
• Develop strategic recommendations and assess inbound requisitions and opportunities for the organization to engage with celebrities, influencers, and artists.  
• Develop materials that celebrity/artist/influencer/team members may need to engage and activate effectively, including toolkits, social assets and copy, and other communications / materials.  
• Proactively monitor current events and industry trends involving celebrities, particularly tracking which celebrities are speaking out about CCDH key issues and establishing contact when appropriate. Observe how other nonprofit organizations are most effectively engaging talent and adopting updated best practices based on these learnings.  
• Monitor organization’s reputation management as it relates to celebrity supporters, ensuring high-profile partners align with CCDH values and organizational goals.  

Person Specification

Essential

• 5-7+ years experience in, and excellent understanding of, the entertainment industry, either through direct agency experience or roles requiring close coordination with talent and their teams. 
• 2+ years experience engaging celebrities and creatives on social impact initiatives or directly on behalf of a nonprofit organization.  
• Track record in collaboration and internal/ external partnerships. 
• Excellent project management and communications skills. 
• Reside in or relocate to Los Angeles, California. 

Desirable

• Leadership experience in an organization that works to counter online harms 
• Understanding of the infrastructure of online hate and misinformation 
• Experience of working with groups impacted by online harms 

Compensation Package

• Salary: From $150,000 (salary negotiable based on experience and market rates)  
• Enhanced family leave policies 
• 20 days’ holiday plus US public bank holidays  
• Birthday Bonus extra Leave Day  
• Flexible working options: working from home, compressed hours, flextime  
• 401k  
• Mental Health Support on Spill  
• Sick leave and Pay  

If you are interested in this opportunity, please fill in our online application form by clicking ‘Apply Now’. 

If you need adjustments to the recruitment process, at either application or interview, please contact at [email protected]. 

Head of Communications (US-based)

The Center for Countering Digital Hate (CCDH) is an international, not-for-profit research and advocacy organisation that seeks to create costs for the production and algorithmic distribution of hate and disinformation. CCDH has been at the forefront of unmasking how online platforms and search engines drive radicalization and online harm and pollute our information ecosystem. We are agile, influential and have a global impact – with offices in Washington D.C., London, and Brussels, and partners globally.  

CCDH is the leading global voice on online harms and advocating for checks and balances on social media companies. Our advocacy has been crucial in the passage of EU & UK legislation that enacts our STAR Framework for reform. Our research has led advertisers to take decisive action against platforms, such as withdrawing their ads and joining coalitions to demand change. 

Our key areas of focus are identity-based hate; climate denial; public health; and kids, and their mental health. By helping to inform those with interests in these issues about how social media’s algorithms, community standards, enforcement, and monetization affect them, we assert our value, and gain the trust required to drive collective action.  

CCDH has grown rapidly since it was founded. Today, CCDH has more than 30 staff, a growing public profile, and a credible path to completing our mission to create permanent change to social media business model incentives and disincentives. Finishing the job means driving transparency and accountability reform in the United States, as well as harnessing the immense power of American brand advertisers to assert that platforms should be mindful of their extraordinary power as the primary means by which we share information, transact business, and create and maintain relationships.

About the role

We are seeking a candidate who is passionate about our mission and wants to be part of a team driving change in one of the most challenging contemporary social issues.   

As the Head of Communications, you will be responsible for ensuring the effectiveness, coherence and harmony of CCDH’s voice across the organization, and will manage the organisation’s global marketing, press and entertainment industry teams. Your day-to-day work will require you to ensure our outputs support the goals of the organization, demonstrate high standards of creativity, and help to develop, diversify and professionalize our channels mix.  

Your primary operational focus will be on expanding capacity, capabilities, and processes necessary to dramatically scale CCDH’s impact over the next five years. 

Reporting directly to the CEO, you will work closely with the COO, Head of Research and Head of Policy & Partnerships. 

The successful candidate will be supported to develop their own skills and expertise. They will join a team that invests in its employees. We know our work will be at its best if it is created by people with a range of backgrounds and experiences. We are keen to interview people who will add diversity of experience to our team. 

Job Responsibilities

• Developing campaigns and communications plans that support corporate objectives in our key jurisdictions – US, UK, EU. 
• Directing the organisation’s campaigns plans alongside the Portfolio Manager and heads of “spearhead” functions, e.g. policy, partnerships and advertising industry relations. 
• Marketing Mastery: As a central pillar of our strategy, you’ll lead our content distribution efforts, setting standards for excellence and engagement.  
• Strategic Project Management: Your leadership will ensure that projects are delivered with precision, from conception through to execution. 
• Devising high impact campaigns with focused policy asks – wherever possible in coalition with our partners – that cut through and lead to meaningful change  
• Management of direct reports, each of whom lead one of the communications functions, which includes digital communications, press, entertainment industry and more.  
• Developing an editorial function within CCDH which harmonizes voice across all external-facing departments, establishing brand and tone guidelines, and ensuring this is received and respected. 
• Monitoring impact, key metrics and performance, to ensure lessons are learned across the organization. 

As such, you will: 

• Provide line management to direct reports, setting and monitoring individual performance objectives and motivating the team to be ambitious, innovative and professional in its thinking and delivery.
• Direct the maintenance, nurturing and expansion of relationships with media, including publications, journalists, influencers and other channels.
• Oversee reactive comms as necessary along with the Press Lead, advising leadership on appropriate response in times of press escalation.
• Build strong working relationships with colleagues across CCDH at all levels, adopting and encouraging a collaborative working approach.

Person Specification

Essential

• 10+ years in the not for profit/communications or private sector leading on US campaigns and communications projects with a successful track record in planning, execution and team development. 
• A strong track record leading on communications for an organisation, engaging multiple audiences including media, digital audiences, politicians and policymakers, supporters, donors and stakeholders  
• Strong ability to assimilate complex policy information and devise strategic influencing of campaigns. 
• An excellent understanding of the interaction between politics, policy and advocacy. 
• Delivery of large-scale integrated marketing or other campaigns, leading to increased organisational profile and/or changes to policy, practice and attitudes  
• Development and management of high-performing teams, including through periods of organizational change  
• Experience of managing budgets and identifying income generation opportunities 
• Brand development, in support of organisational objectives  
• Leading internal communications, working collaboratively across an organisation to ensure buy in, coordination and consistent messaging  
• Working with the US (and international) media, with a track record of securing high profile national coverage to generate profile and awareness  
• Experience of measuring the impact of marketing, campaigns and communications activity (MEL frameworks) 
• Experience with digital tools such as CRMs, data management, etc.  

Desirable

• Understanding of the infrastructure of online hate and disinformation 
• Individual donor and/or digital fundraising experience 

Compensation Package

• Location: Washington DC 
• Salary: $150,000
• Enhanced family leave policies 
• 20 days’ holiday plus US public bank holidays  
• Birthday Bonus extra Leave day  
• Flexible working options: working from home, compressed hours, flextime  
• 401k  
• Mental Health Support on Spill  
• Sick leave and Pay  

If you need adjustments to the recruitment process, at either application or interview, please contact at [email protected]. 

HR Coordinator

• Reporting to: HR Lead
• Location: London, United Kingdom
• Salary: £33,000 – £35,000
• Interview date: Early September

At CCDH, our goal is to have an online information system that promotes truth, science and democracy. Social media companies have left our communities polarized and harmed by allowing hate and lies to spread on their platforms. They deny the problem, deflect the blame, and delay action.

Our world-class research, campaigns and policy advocacy have advanced the case for comprehensive social media reform around the world. You’ll find our work regularly cited by international media, civil society and policymakers in the US, UK and EU.

Our teams work collaboratively and creatively across a range of different topics, including identity-based hate and racism, climate change denial, children’s online safety, and numerous other areas. We value integrity, tenacity, and people who want to make a social impact with their work.

We want to hear from applicants from all backgrounds. We’re committed to the belief that the more our work is created by people from various backgrounds and with a range of life experiences, the better it will be. We believe that all people are capable of great things. Because of this, we encourage you to apply even if you do not meet all of the requirements that are listed within this job description. We want people to feel comfortable expressing their true selves and to come, stay, and do their best work here.

Are you passionate about our mission? Are you organized and a people person? Are you warm, compassionate and a good listener? This might be the role for you! We are looking for a passionate and committed HR Coordinator to join us. If you have a talent for forging relationships and wish to develop your skills while fighting for a better world, we want to hear from you.

Job Responsibilities

• Providing HR Generalist administrative support, such as creating salary increase letters, offer letters, change of terms and probation letters.
• Offering recruitment assistance and supporting the HR Lead and Operations Manager with recruitment processes such as organising interviews and posting job adverts.
• Supporting the HR Lead and Operations Manager with training and development coordination, including analysing employee feedback on learning and development goals, researching training opportunities, and organizing logistics for approved trainings.
• Compiling and maintaining digital and electronic employee records, including holiday and sickness leaves on our internal HR system.
• Putting together onboarding packs for new starters and supporting the HR Lead to manage the onboarding and offboarding process.
• Arranging meetings regarding performance reviews and probation with managers and the HR Lead
• Creating and managing Asana projects for onboarding, offboarding, and other tasks.
• Administering human resources policies and procedures in the handbooks. Regularly reviewing handbooks to ensure they are compliant with applicable regulations.
• Creating and maintaining a system of HR policy review and assisting in employee awareness of policies that impact them
• Developing and maintaining relationships with colleagues.
• Working creatively with the HR Lead to improve employee experience, morale and wellbeing such as through employee surveys, inclusion initiatives, and engaging activities, etc.
• Supporting the whole Operations team with cross-functional HR tasks including business operations and payroll and benefits administration.

Work environment

• Thrives in a fast-paced environment with great opportunities to learn new skills, and work on exciting projects.
• Able to be a dynamic, highly organized person who thrives managing multiple work strands in a busy environment.
• Ability to work well within a cross-functional team environment and diverse communities.

Person Specification

Essential

• Excellent knowledge of industry-standard HR best practices.
• Vast working knowledge of all HR departmental areas, including recruitment, performance management, reward and recognition, welfare, learning and development.
• Excellent knowledge and understanding of employment regulations, accepted professional standards, policies, procedures and legislation (including legislation on data protection, the Equality Act and health and safety).
• Diplomacy, confidentiality and the ability to deal with sensitive or confidential employee relations.
• Meticulous attention to detail.
• Ability to build, develop and manage positive relationships with internal and external stakeholders.
• Highly organised with the ability to prioritise a diverse workload in a fast-paced environment.

Qualifications

• At least 2-3 years’ experience working in an HR/Office/ HR admin/generalist role that deals with employee management and employee and manager relationships.
• CIPD Human Resource qualification desirable not essential.

Compensation Package

We provide a flexible, hybrid working environment at CCDH. We are very flexible with our employees and ensure your wellbeing, health and safety are our priority.

• Location: London, Hybrid
• Salary:  £33,000 – £35,000
• A generous individual staff training budget of £2500 per year
• 28 days annual leave plus bank holidays plus extra leave for continuous service
• Extra Birthday Bonus Day off
• Mental Health support through Spill – counselling services
• Pension
• Active social calendar
• Flexible working, with the expectation of hybrid working from our office in London
• Lots of opportunities for career development and learning
• A well-being and inclusion program

If you need reasonable adjustments or have any questions, please do email us at [email protected].