Work at CCDH

The Center for Countering Digital Hate is a growing organization with offices in Washington DC and London. What makes us different is that we use cutting-edge research to counter the spread of digital hate and misinformation that has real, offline consequences. Our work is acclaimed by policymakers and civil society globally. We are setting the agenda for what is going wrong and how to fix digital spaces.

Our teams work collaboratively and creatively across a range of different topic areas, from the anti-vaxx movement to virtual reality.

We value integrity, tenacity and people who want to make a social impact with their work. To promote this ethos, we invest in our staff:

  • Flexible working, with the option to work from our office in London – or Washington DC if the role is US-based
  • Individual staff training budgets to improve their skills
  • Lots of opportunities for career development and learning

We want to hear from applicants from all backgrounds, and especially welcome applications from people of color, the LGBTQIA+ community, women, and people with disabilities. We’re committed to a belief that the more our work is created by people from a variety of backgrounds, and with a range of life experiences, the better it will be.

There are two open vacancies.

  1. Portfolio Manager
  2. Digital Media Coordinator

Portfolio Manager

At CCDH, our goal is to have an online information system that promotes truth, science and democracy. Social media companies have left our communities polarized and harmed by allowing hate and lies to spread on their platforms. They deny the problem, deflect the blame, and delay action.

Our world-class research, campaigns and policy advocacy have advanced the case for comprehensive social media reform around the world. You’ll find our work regularly cited by international media, civil society and policymakers in the US, UK and EU.

We are scaling our organization, with ample opportunities to grow our community of support and inspire new partnerships. It’s an exciting time to join our team.

Closing date: 28 June 2024

About the role

The Portfolio Manager at CCDH ensures our thematic work in areas such as climate denial, hate, health and children, is fully aligned with and supports our overall goals for change to the market and regulatory forces that govern the social media industry.

The Portfolio Manager will work closely with the CEO, COO, CCO and Departmental Heads to coordinate project planning and delivery. They will ensure that impact is measured and optimized at project, thematic and organization-wide level.

We will offer ample opportunities for growth and professional development at CCDH and will help you deepen your understanding of the field of digital hate and disinformation, including the social, political and technological elements of social media reform. The role is unique in the sense that it requires both leadership and ownership of the overall impact of CCDH’s projects together with a willingness to provide hands-on project management to guide teams and support leadership to work together harmoniously.

To do this job, you must show that you have excellent project management skills, be a strong team player, and demonstrate strong interpersonal skills that allow you to drive action.

How does the PM role create impact?

The Portfolio Manager coordinates the execution of CCDH’s strategic priorities. Specifically, they will:

  • Coordinate delivery of multiple projects and follow-up activities across departments (e.g. own and iterate project plan and timeline, assemble project team, host regular meetings, resolve issues in coordination with leadership).
  • Maximize impact on priority themes by supporting leadership to scope 6-month plans of projects and activities and by considering how all functions (e.g. fundraising, partnerships) can be leveraged when crafting project plans, timelines and follow-up.
  • Support leadership to make decisions on priorities and resource allocation; provide updates on project progress and performance.

Job Responsibilities

  • Lead cross-team project management
    • Hold project plan and solicit continual feedback on plan from team members
    • Host project kick-off, weekly and review meetings
    • Agree, communicate, and enforce sub-activity deadlines
    • Ensure projects are sufficiently staffed
  • Maximize impact within thematic priorities by supporting the leadership team to:
    • (i) scope and map individual projects and additional activities to thematic priorities (e.g. such as child safety) over a 3, 6 and 12-month timeline
    • (ii) consider factors to increase impact across all functions (e.g. timing of interventions, cross-project complementarities, internal organization, and project management)
  • Provide information to support leadership in decision-making on thematic priorities and resource allocation. Inform Leadership team of portfolio performance (across project-level, strategic priority-level and ecosystem-building activities) and host meetings on portfolio planning
  • Work with the CEO and his team to ensure impact requirements are realistic, well-informed, and are translated into research and impact priorities
  • Relieve burden on departmental heads to coordinate projects, allowing them to focus on strategic planning and ensuring excellence in their respective team’s functioning
  • Ensure excellent internal communication and foster a culture of shared project ownership across departments, encouraging all staff to think about how each piece of their work ultimately connects to impact and progress against our core organizational goal
  • Assign accountability for overall project impact rather than the delivery of departmental projects
  • Dedicate attention to linking post-launch activities to ongoing policy and communications work plans – better capturing opportunities to build on prior work
  • Produce content capturing and summarizing the range of CCDH’s work for use in fundraising, internal strategic discussions and external stakeholder briefings.

Person Specification

Essential

  • 4+ years’ experience as a Project Manager with a track record of successfully delivering projects on time and within budget.
  • Excellent leadership, communication, and interpersonal skills, with the ability to effectively collaborate with diverse teams and stakeholders.
  • Extensive experience in portfolio management, program management, business planning or related roles, as well as a proven track record of successfully managing the definition and delivery cycle of a diverse portfolio of programs and projects, spanning multiple business units and functions.
  • Able to collaborate with cross-functional teams and senior stakeholders, you’ll have strong interpersonal skills, able to build relationships at all levels, and influence and motivate teams towards common objectives.
  • Ability to expertly analyze, clearly communicate findings, and navigate timelines and obstacles with your team and to external stakeholders.

Desirable

  • Experience interpreting and using data to inform decision-making.
  • Expertise using Asana (or similar project management software).

Compensation Package

  • Location: London Hybrid with travel
  • Salary: £55,000 – £65,000 (depending on experience)
  • 28 days annual leave plus bank holidays
  • Extra Birthday Bonus Day off
  • Mental Health support
  • Pension
  • Active social calendar
  • Enhanced leave policies

If you are interested in this opportunity, please go to our website Work at CCDH — Center for Countering Digital Hate | CCDH (counterhate.com) and fill in our online application form by clicking ‘Apply Now’.

If you need adjustments to the recruitment process, at either application or interview, please contact at [email protected].

Digital Media Coordinator (US)

At CCDH, our goal is to have an online information system that promotes truth, science and democracy. Social media companies have left our communities polarized and harmed by allowing hate and lies to spread on their platforms. They deny the problem, deflect the blame, and delay action.

Our world-class research, campaigns and policy advocacy have advanced the case for comprehensive social media reform around the world. You’ll find our work regularly cited by international media, civil society and policymakers in the US, UK and EU.

We are scaling our organization, with ample opportunities to grow our community of support and inspire new partnerships. It’s an exciting time to join our team.

About the role

As part of the Campaigns and Communications team, you will help to deliver CCDH’s digital outputs and campaigns to high quality. This includes across social media, website, email, and digital mobilization. You will need to be creative, proactive, and a great communicator. This role also supports the Press team, events and wider campaign functions as needed.

We will offer ample opportunities for growth and professional development at CCDH and will help you deepen your understanding of the field of digital hate and disinformation, including the social, political and technological elements of social media reform.

Closing date: 2 July 2024

Main responsibilities will include:

  1. Support the creation of social media kits, graphics, short videos, live streams, and other ad-hoc outputs using the necessary tools.
  2. Create content for social media channels – including Instagram, TikTok, LinkedIn, Facebook, Threads, and X (Twitter).
  3. Support the creation, scheduling, and monitoring of communications, including social media, website and email.
  4. Support the production and management of digital campaigns and report launches.
  5. A can-do attitude – we often work to breaking news or events and have to move quickly to hit changing deadlines.
  6. Publish content and build pages using our CRM and CMS to drive engagement and action, and inform the public.
  7. Work with the wider team to monitor the news and social media for opportunities to promote our work.
  8. Support the creation of digital performance reports.
  9. Help to run and manage the info@ email inbox, responding to general requests and supporters.
  10. Work with Campaigns, Policy, Development & Research to execute CCDH’s campaigns.
  11. Work with the Digital Communications Manager and Digital Communications Officer to implement our multi-channel year-round digital communications growth strategy.
  12. Review digital performance periodically to suggest improvements – including Google Analytics, Sprout reports, and Engaging Networks reports.
  13. Stay on top of digital communications trends, including news, conversations and keywords related to CCDH’s work.
  14. Attend internal and external meetings as necessary.

About you

Essential

  • Minimum 2 years’ experience in digital communications or marketing.
  • A creative communicator who can help make our issues accessible and memorable to the public.
  • Experience working with social media platforms – demonstrable experience on TikTok and Instagram.
  • Experience with Social Media Management tools such as SproutSocial or similar.
  • Experience with monitoring, analyzing and reporting on social media performance.
  • Experience with platforms such as WordPress (or similar CMS) and/or Engaging Networks (or similar CRM).
  • Experience using Adobe Creative Suite or other tools like Canva to produce multimedia content such as social media graphics or small clips of video content.
  • Savvy social media writer
  • Savvy video creator (Reels, TikTok)
  • Can produce compelling content quickly and accurately
  • Filming experience
  • Digital advocacy understanding (campaigns, petitions, hand-raisers) Understanding of US pop & political culture
  • SEO understanding
  • Content marketing principles understanding & industry trends
  • Influencer outreach/management
  • Interviewing/voxpops experience

Desirable

  • Experience working in international markets a plus
  • Paid advertising (Facebook, TikTok)
  • Graphic design (print & digital)

Compensation Package

  • Location: Washington DC
  • Salary: $60,000 – $75,000 (depending on experience)
  • Contract: Full-time, permanent role
  • Enhanced family leave policies
  • 20 days’ holiday plus US public bank holidays
  • Birthday Bonus extra Leave day
  • Flexible working options: working from home, compressed hours, flextime
  • 401k
  • Mental Health Support on Spill
  • Sick leave and Pay

If you are interested in this opportunity, please go to our website Work at CCDH — Center for Countering Digital Hate | CCDH (counterhate.com) and fill in our online application form by clicking ‘Apply Now’.

If you need adjustments to the recruitment process, at either application or interview, please contact at [email protected].

Please note we’ll be asking for a portfolio and a task if you are shortlisted.